![]() ![]() Objc_msgSend() selector name: sampleCount Termination Reason: Namespace SIGNAL, Code 0xbĬommpage (reserved) 1000000000-7000000000 -/- SM=NUL reserved VM address space (unallocated) Termination Signal: Segmentation fault: 11 Please let us know if this resolves this issue for you or if further troubleshooting is required.Path: /Users/USER/Desktop/*/threads.app/Contents/MacOS/threadsĪnonymous UUID: C5ECA753-8CE2-140D-F794-3BF107C2B9DAĮxception Codes: KERN_INVALID_ADDRESS at 0x00003d098d8ec850 Reboot the computer after doing above steps, then reinstall 2021 from this link: ~/Library/Preferences (delete all instances of pref files) ~/Library/Application Support/ON1/ Delete all 2021 folders `MacHD>Library>Application Support: ON1: Delete all 2021 folders ![]() ~/Library/Application Support/ON1/ ON1 PHOTO RAW 2021: PresetsĪfter backing up any content please proceed with a manual deletion of ON1 PHOTO RAW 2021 folders and files: ~/Library/Application Support/ON1: Extras 2021 If you have installed any presets or extras you can back up these folders in the following locations: From there, you can continue into the Application Support/ON1. To reach it, open a new Finder window, then press and hold the Option key on your keyboard while you click the Go menu at the top of your screen. * Note, the User Library is hidden by default. ![]() Update: Help finally came through and this is what it is.įor this ongoing issue I would recommend doing a complete clean install of ON1 Photo RAW by following the steps below: That is one of the problems that may be causing your issue but I'll let Support answer your problem. Have you updated your graphic driver lately. I have had good responses from ON1 Support and I use it as a stand alone product for years. If you submit this to On1 support they can check the LOG and see if there is a reason. I had the same trouble many years ago with them, that's why I have never used any of their products since then. Each time it happens I send the crash log out.I am running ON1 Photo RAW 2021 build 15.2. I am at loos as to whatever to do about it. I opened a help ticket which is not answered by them. I ran a virus scan on the computer with nothing showing up. I tried reloading the application from their site with the same results. ![]() What I mean by that I could be on the Edit panel or the Filter panel and for no reason the application crashes. When I open On1 as a stand alone application and chose a photo to work on at any point and time ON1 will crash. I run a number of applications including Adobe Photoshop CC (Subscription Model), Affinity, Exposure Z6 and Luminar AI. I am running ON1 Photo RAW 2021 build 15.2 on an iMac Big Sur Version 11.5.2 Retina 5K, 27-inch late 2014 computer 4 GHz quad-Core Intel Core i7 memory 32GB Graphics AMD Radeon R9 M295X 4 GB. ![]()
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